How do you create enthusiasm? How does enthusiasm positively impact business?
No matter what the product or service, when you involve people in a process it creates a team that feels a sense of pride and ownership. These teams can be comprised of a variety of people and positions, this adds a further level of depth and strength to your team.
Customer service is not a department, it is an attitude.
Finding ways to create pride and ownership among your team leads to strong communication, positive and effective customer service, and an overall stronger product for the business. Enthusiasm creates a chain reaction, when your team is strong with pride and ownership it shows in the quality of work and service. This quality product makes your customers happy and raises their expectations. When your customers are happy and have high expectations it causes them to hold themselves and others to these high standards. On the golf course this could translate to something as simple as remembering to rake the bunkers or reminding others to refill their divots with sand.
Creating opportunities to build pride and ownership can be done in many different ways, many of which take just a little bit of time, planning and effort. Involvement and communication are the keys to this. You have to create opportunities to involve people from all different areas and you have to communicate.